Some companies offer their own warranties. Please see notes under each product listing for details on their warranty offering. If you have any questions on a product warranty in our shop feel free to ask anytime. We can find out additional warranty info if it is not provided under a product listing.
DOMESTIC SHIPPING USA
Boardopolis LLC currently ships to the 50 States located in the USA. Boardopolis LLC offers FREE SHIPPING on orders over $99.00 in the 48 Continental United States. There is a flat shipping and handing fee of $15.00 on all orders under $99.00 being shipped to the 48 Continental United States. Additional charges may apply for oversized items outside of the 48 Continental US States. Please allow 1-2 days for processing your order and another 2-4 days for shipping. We attempt to get your items shipped the same day or next but in rare instances supply chain my hinder processing times with your order. This depends on stock on hand as well as our offsite warehouses order flow. We will contact you ASAP regarding the status of your order and when it will be expected to ship. Once your order is shipped we will send you a tracking number along with tracking through the carrier so you know where your package is and when it will arrive. We strive to get your item as fast as possible with friendly online customer service. Some items have specific shipping terms so see each individual item for details.
Boardopolis LLC has plans to automate Boardopolis International Shipping on our website. Please stay tuned for updates on our International Shipping Policy. We look forward to helping everyone around the world enjoy the product offerings on Boardopolis.com. Note some products we can ship worldwide currently but would need to provide an additional shipping quote based on your location. Products that we can ship worldwide will have a note on each page. Please contact us if you’re from outside of the United States and want to purchase a product. We may be able to get it to you depending the item, the size, and your location. We love to hear from people all over the world so drop us an email and we can figure out how to get what you want.
Boardopolis LLC will provide you with a tracking number once your item has shipped. Any items over $250.00 USD will have to be signed off by the receiver of the shipment. Once your order is shipped we will send you a tracking number along with tracking through the carrier so you know where your package is and when it will arrive.
REFUNDS AND RETURNS
This return policy applies to products purchased from Boardopolis LLC and/or its affiliates (“Boardopolis”) Boardopolis LLC provides refunds for purchases made on Boardopolis.com and affiliated social media commerce platforms under guidance of Boardopolis LLC as set forth more fully herein. Pursuant to the terms set forth below, Boardopolis LLC will provide refunds to customers who return products unused, unworn and unwashed, in their original condition and packaging (if any), with the tags still attached within fifteen (15) days from the date of purchase. Swimwear or under garments cannot be returned. E-commerce purchases must be returned via U.S. Mail Insured with Tracking Information Provided at the buyers expense. Purchaser will need to contact Boardopolis LLC for a return code before a return is granted. Email us at the following address to let us know about the item you are returning [email protected] We will then provide you with a return code and a return shipping address.
ONLINE E-COMMERCE RETURNS
Return of Sale Items: Sale items that are not accompanied by the original receipt are non-refundable and non-returnable.
Returns after 15 days: If customer returns product(s) purchased from a Brand’s official e-commerce site after fifteen (15) days, no credits or exchanges will be issued.
No Returns: There are no returns on SUP ATX Paddleboards unless buyer is willing to pay for the shipping, insurance in both directions for the Paddleboard. Estimated cost Round Trip $300.00.
No Returns: There are no returns the Hoverboard by ZR® unless buyer is willing to pay for the shipping, insurance in both directions for the Hoverboard by ZR®. Estimated cost Round Trip $300.00.
Once a Return is received it will be inspected. You will be refunded everything except the outgoing shipping cost regardless if it was free outgoing shipping originally. You are responsible for the shipping costs and insurance when shipping the item back. This is especially true with oversized packages that can cost an estimated of $300.00+ to ship round trip in most cases.
Alternative Refund Options: If the e-commerce store lacks funds, the return is over $400, or the customer cannot be refunded on their original form of payment and does not want a merchandise credit, a check will be issued by Boardopolis LLC corporate office located in Minnetonka, Minnesota and the check will be mailed to customer after 60 Days. The extended refund timeline is to prevent fraud on credit cards after the 60 Day Period when getting a check directly from Boardopolis LLC.
FREQUENTLY ASKED QUESTIONS
CAN I CALL SOMEONE?
We currently don’t have inbound phone support. If you have a question feel free to contact us via email we will get back to your quickly. If you have placed an order and need to talk with us email your order number, phone number and best time to call through our contact page. We will have one of our representatives give you a jingle back. By not having to hire phone representatives we can open up support around the clock 24/7 365 Days a year via email with your quick questions on a product, service or existing order.
WHEN CAN I GET IN TOUCH?
We work around the clock 24/7 365 Days a year so if you need something just drop us an email. Don’t be surprised if you get a quick response back if you email at 3am in the morning.
HOW CAN WE GET OUR PRODUCTS LISTED?
If you are a company that is looking to get your product line listed in our online store we would love to hear from you. You will find a Partners Link at the footer of our website. Contact us through there and we will have one of our business development representatives contact you to see if it’s a good fit.
I HAVE AN IDEA… CAN YOU HELP?
We love great board and gear ideas and are here to help point you in the direction of how to make your ideas a reality. We don’t have all the answers yet but can help with suggestions on how to get your product developed and figure out how to help you along the way. All we ask in return is that we are one of the first companies to help distribute your product on Boardopolis.com when you are ready to launch or even take Pre-Orders. We love brainstorming and helping our current and future partners so click on the PARTNERS LINK HERE to get in touch. We will have one of our business development experts contact you for a solid brainstorming session.
As Boardopolis expands we plan on opening up a separate division in the future to specifically help inventors, individuals, companies take their brainchild from idea to development and eventually to retail. We are constantly developing relationships with associates that can make your visions a reality. There are multiple elements that go into creating your idea and we plan on cracking that code with building a network of amazing associates over the years to help you get there. We seek out crowdfunding organizations, designers for branding, creatives with amazing talent in film and video, 3D rendering artists, product manufacturers and investors. So if you are either one of those we would like to touch base to build our arsenal of talent to help inventors that approach us in the future.
I AM A RIDER HOW CAN I GET FEATURED?
If you are a rider that has an amazing action photo taken send it over we may just feature you. If it is good enough to knock out a current photo we have in one of our main section headers then you’re in the running for some major exposure. We can turn your photo into a large full page backdrop for a section header with your name. So send us your best high resolution action photos and get featured. This is a great way to attract sponsorship opportunities with industry leaders that visit Boardopolis.com We are very selective and only pick the best photos so send em over to [email protected]
HOW DO I GET MY REEL FEATURED?
If you have an amazing video reel that we can add or bump an existing video out then send it over. Help us build amazing content and we will help get your name out there. Content is obviously the first thing we look for but the quality is also important. If you can send over the Highest Resolution HD version in a YouTube Link that will work best [email protected]
HOW CAN I TRADE MY BOARD?
Getting new gear means figuring out what to do with your old gear. Boardopolis is your answer! If you have a unique board or board set, you can trade it in for credit in our online shop. We are currently on the lookout for high quality vintage, snowboards and skateboards. Ready to trade up? Contact us today!